Frequently Asked Questions

FAQ / Shipping & Returns / Return Policy / What is Your Return Policy?

What is Your Return Policy?

If your purchase does not meet your expectations (for any reason), return your item(s) within 30 days of purchase for a refund. Please email us with your order number for a return authorization.

To be eligible for a return, your item must be in the same condition that you received it, and in the original packaging, including all components. Returns that adhere to our Return Policy will be refunded the purchase price (minus shipping). For issues with workmanship, shipping, or construction, we will issue a prepaid return shipping label and we will replace the item or refund the purchase price less shipping upon receipt. Once a refund is issued, funds can take up to 30 business days to return to the original payment method.

If you purchased through Amazon.com, and you are still within the eligible return window with Amazon, please contact them directly.

If you have questions or concerns, please contact us.

For Hospitals and Healthcare Organizations: Returned products or PO changes or cancellations after 24 hours will incur a 20% restocking fee.